10 Customer Service Skills for Real Estate

Here are 10 customer service skills for real estate agents. Customer satisfaction is great but follow these skills and you will gain customer loyalty which is best!

  1. Know Real Estate: This one should be obvious, but it truly is most important! When you show expertise in your field, you immediately gain trust and respect.
  2. Communication: Be a good listener. Understand your client’s goals and hopes, then clearly convey your own.
  3. Practice Patience: Plenty of buyers are needy, indecisive, or confident that they know better than you. Understand that a home is likely the biggest investment they’ll ever make, and try to bear with them.
  4. Be Honest: If your client has unreasonable aspirations with a limited budget, be firm in telling them. If there are communities, you are not familiar with, let your client know.
  5. Digital Dialogue: Clients expect communication in various ways. Text your client with the idea of a new prospect and follow up with various forms of social media.
  6. Show Compassion: Put yourself in your clients’ shoes. How would you want a situation to be resolved?
  7. Remedy Errors: Client know things won’t be perfect but they will expect you to fix things when they go wrong.
  8. Recognize Body Language: Read the things that clients don’t feel 100% comfortable telling you. Also be aware of your own body language. Don’t cross your arms or lean which indicated a lack of interest.
  9. Know How To Persuade: Know how to compromise so that the end result is successful for everyone.
  10. Close The Deal!: The most important part of any communication process is to close the deal and also happens to be the part where you are compensated.

 *Courtesy of HouseHuntNetwork.com

 


* Specific loan program availability and requirements may vary. Please get in touch with your mortgage advisor for more information.